Effective Date: 3/23/2026

At Cooking Gas Free Delivery, we are committed to providing high-quality cooking gas products and reliable delivery services across Nairobi. We aim to ensure customer satisfaction in every order.

1. Returns Eligibility

Returns or exchanges may be accepted under the following conditions:

  • Gas cylinder delivered is damaged, leaking, or defective
  • Wrong product or cylinder size delivered
  • Order cancellation before dispatch
  • Safety concerns verified upon delivery

Customers must report any issue immediately at delivery or within 2 hours after delivery.

2. Non-Returnable Situations

We do not accept returns where:

  • Gas has already been used
  • Cylinder damage occurred after customer handling
  • Order details were correctly fulfilled
  • Request is made after the allowed reporting period

3. Refund Policy

Refunds may be processed where:

  • Payment was made but delivery was not completed
  • Wrong item delivered and replacement is unavailable
  • Order cancelled before dispatch

Refund timelines:

  • Mobile money refunds: within 24 hours
  • Cash refunds: upon product pickup verification

4. Exchange Policy

Where possible, defective or incorrect cylinders will be replaced at no extra cost within the same day or next available delivery schedule.

5. Safety Notice

Customers are advised to:

  • Inspect cylinder condition upon delivery
  • Confirm seal integrity before acceptance
  • Avoid using any cylinder suspected to be faulty

For return or refund requests, contact:

📞 Phone / WhatsApp: +254 797 673 818
📍 Nairobi Delivery Office

🔐 Privacy Policy

Effective Date: 3/23/2026

Cooking Gas Free Delivery respects your privacy and is committed to protecting your personal information.

1. Information We Collect

We may collect:

  • Full name
  • Phone number
  • Delivery address
  • Order details
  • Payment information
  • Website usage data (cookies / analytics)

This supports our goal of providing reliable gas delivery services in Nairobi.

2. How We Use Your Information

Your information is used to:

  • Process and deliver orders
  • Communicate order status
  • Improve customer service
  • Send service updates or promotions
  • Enhance website functionality

3. Information Sharing

We do not sell or rent personal data.

Information may only be shared with:

  • Delivery personnel for order fulfillment
  • Payment service providers
  • Authorities where required by law

4. Data Security

We implement reasonable measures to protect customer data including:

  • Secure communication channels
  • Restricted staff access
  • Safe payment handling procedures

However, no internet transmission is completely secure.

5. Cookies Policy

Our website may use cookies to:

  • Remember user preferences
  • Analyze website traffic
  • Improve browsing experience

Users may disable cookies via browser settings.

6. Customer Rights

Customers may request to:

  • Access their personal data
  • Correct inaccurate information
  • Request deletion of data
  • Opt-out of marketing communication

7. Policy Updates

This policy may be updated from time to time. Updates will be posted on this page.

8. Contact Information

For privacy inquiries:

📞 +254 797 673 818
📍 Nairobi, Kenya